Toll Group unveils year-long 'accelerated' cyber resilience program; Toll Group may have lost over 200GB of data in ransomware attack; Toll Group's corporate data stolen by attackers Landmark White's share price collapsed and its chief executive Chris Coonan resigned, following revelations by The Australian Financial Review that the company had been alerted to the problem months before it disclosed them. Logistics provider Toll has suffered its second cyber attack of the year, and shut down its MyToll service last week after detecting suspicious activity in its IT systems. Our immediate priority is to contain any potential impact to our customers and operations. It can affect your bottom line, as well as your business' standing and consumer trust. With tens of thousands of new infections every day, there are fears the NHS will be swamped - and exhausted doctors say it is 'infuriating' to see people continuing to flout health rules. Our cyber security and forensic teams have joined forces to bring to life the impacts of a cyber attack in the global report “Beneath the surface of a cyber attack”. Toll did not pay the ransom, as is the strategy usually advised by experts,  and has declined to say how much was demanded. Kevin Mandia, CEO of FireEye, said that while some 18,000 organisations had the malicious code in their networks, it … Here are a few examples of the type of ripple effects resulting from a cyber-attack like the one that hit Toll Group. Corporate clients, including major banks, pulled their business from the company in response to the massive breach. I can assure our customers and employees we’re doing all that we can to get to the bottom of the situation and put in place the actions to rectify it.”. "Core systems including email, phones and end-user devices have been tested, restored and are operating as normal. "I cannot think of a more significant supply chain attack in corporate Australian history," James Turner, the founder of information security executives group CISO Lens said. “We condemn in the strongest possible terms the actions of the perpetrators,” Knudsen said. Earlier this month The University of Maastricht in Holland said it had paid hackers bitcoin worth €200,000 ($322,600) to unlock its systems from a Christmas Eve attack. "Our absolute priority has been on customer solutions, despite the issues our vendor is experiencing. ... Toll Group on day 7 of ransomware attack. The company has since been renamed Acumentis. "We can say pretty clearly that it was the Russians that engaged in this activity," Mr Pompeo said on Friday. Addressing the attack on the energy department, spokeswoman Shaylyn Hynes confirmed it was responding to a cyber-breach - but said "the malware has been isolated to business networks only". "The organisations behind the attacks now act like businesses and they want to run good customer service, whereby if you pay up they want it to go smoothly, otherwise people wouldn't  deal with them.". — Jonathan Sharrock, managing director, Cyber Citadel. According to the company, Toll Group took the precautionary step of shutting down certain IT systems after unusual activity on some of servers was detected. Here are a few facts and figures from the 2016 Norton Cyber Security Insights Report that will change the way you think about cyber security. CEO Thomas Knudsen was a senior executive at Danish logistics giant Maersk when it was hit by a significant ransomware attack in 2017 that was estimated to have cost the company more than $200 million. International currency exchange provider Travelex, meanwhile still hasn't got all of its services back up after it was hit by a ransomware attack at the end of last year, where hackers demanded $US6 million ($8.9 million). The incident follows an initial attack in February which saw Toll shut many of its core services down, impacting clients and customers alike. The recent ransomware attack on Toll Group underscores the susceptibility of Australia’s transport and logistics sector to cybercrime It started with an inconspicuous message on Toll’s website about a precautionary shut-down of its IT systems and unfolded into one of the highest-profile cyberattacks in transport and logistics history – let alone the corporate world. And the software uses a name and shame strategy of ransom, threatening to publish sensitive information acquired during the attack should the victim refuse to cooperate. Later, Toll Group confirmed the attack was a new form of ransomware known as Nefilim. However, the time taken to investigate the problems and start bringing services back online has caused some of its biggest customers to take their business to rivals. She said security functions at the National Nuclear Security Administration (NNSA), which oversees US nuclear weapons, had not been affected. Cyber security experts described the incident as a huge wake-up call to other companies, telling The Australian Financial Review the length of delay showed Japanese-owned Toll had understated the severity of the problem in its public statements. The tangible and intangible losses resulting from an attack like this can have catastrophic consequences for businesses, and a flow on impact to those in their ecosystem, but the ripple effect is often unreported, and unnoticed. The targeted attack has forced the company to disable its systems and revert to … Forty percent of Millennials report having experienced cybercrime in the past year. "The ANU hack was pretty alarming, but Toll is such a significant participant for logistics in Australia, that even if its customers decided they wanted to go to a competitor – which wouldn't be an overnight process – I doubt Toll's rivals could ramp up their capabilities in time to support the load.". Toll deliveries have been missing all weekend, after a cyber attack shut down the company's systems and left customers unable to track their items Jack Derwin Feb 3, 2020, 3:41 PM We now have many of our customers back online and operating essentially as normal, including through large parts of our global cargo-forwarding network and across our logistics warehouse operations around the world. #1 Modify Your IT Security Plan. Businesses need to take the economic impact of cyber-threats more seriously, as the cost of cyber-attacks is increasing tremendously and massively. Cyber-security researchers have identified a total of at least 57 different ways in which cyber-attacks can have a negative impact on individuals, businesses and … Cyber security, once a buzz word, is increasingly being taken more seriously by leaders due the wide reaching impacts of breaches, in what can be a very short space of time. It isn’t clear at this time if the two attacks are connected. Follow the latest here. The figures were revealed in a session on cyber-crime at yesterday’s compliance officer conference run by the SRA in Birmingham. We’re working with them and we’re doing everything in our power to get them moving as a matter of priority and, importantly, when it’s safe to do so.". Combining cyber risk knowledge with business valuation and financial quantification methods, this paper draws essential lessons about the direct costs and the intangible impacts of a cyber crisis. Toll Group’s latest cybersecurity incident has escalated to a data breach, with the logistics giant conceding an investigation has revealed the attackers stole some company information. "For all of that, we know that some of our customers continue to be affected. The company took a deliberately cautious approach in not bringing systems quickly back online, so as to manage the threat in an orderly and methodical way. Some systems are offline at transport and logistics company Toll Group following a "suspected cyber security incident." Toll said earlier this month that it was working with the Australian Signals Directorate's Australian Cyber Security Centre (ACSC) as well as cyber security companies to help identify the virus and work out how to best respond. Washington | Congress on Friday overrode President Donald Trump's veto of a defence policy bill, a first by lawmakers since he took office nearly four years ago, ensuring that the measure becomes law despite Trump's rejection. Restaurant Brands snaps up 70 US KFC, Taco Bell stores. "It's not great, but they paid it and now they're back to normal. The impact of a security breach can be broadly divided into three categories: financial, reputational and legal. However, the full damage is likely to be unknown for several weeks as the business continues to confirm what was accessed. How Russian cyber-attack ‘could kill as many as a nuclear bomb’ – starving, poisoning and freezing us to death Jeremy Straub , for The Conversation 19 Aug 2019, 11:39 The activity was a cyber attack involving the ransomware Nefilim, and caused Toll to shut down its IT systems to mitigate the risk of further damages. "Businesses fail to look at this through the lens of risk management," said Mr Phair, now a director at the UNSW cyber security centre. Toll confirmed it had refused from the outset to engage with the hacker’s ransom demands, consistent with the advice of cyber security experts and government authorities. We tend to think about the devastating impact of ransomware in terms of financial cost But a successful attack can also take a mental toll, with organizations reporting a loss of confidence in their ability to defend themselves; Ransomware can be devastating to businesses, and the financial impact can be long-lasting. Toll Group says it has adopted a deliberately cautious approach to restoring its systems after the cyber attack, despite the negative impact on its customers. Toll Group says it has adopted a deliberately cautious approach to restoring its systems after the cyber attack, despite the negative impact on its customers.Â. "It's happened in the US and it's not surprising it's now hitting Australia," said Mr Watts, who worked in telecommunications management roles before entering politics. Upon inspection the transport company confirmed that a corporate server with employee and commercially sensitive information relating to clients was accessed and data was stolen. Tim Watts, Labor's shadow assistant minister for communications and cyber security, said a potential "wave of ransomware attacks" was a major risk facing Australian organisations. Toll Group has confirmed it is the victim of a “targeted ransomware attack” that led it to “immediately isolate and disable” IT systems to stop the malware from spreading. The spokesman said that it had brought in other delivery companies alongside Toll to try and make sure stock was available and minimise delays. The regulator has carried out a thematic review of 40 law firms that suffered a cyber-attack over the past three years to understand the impact, with the full results set to be published early next year. Cyber-attacks posture a very real risk in their potential for crime, and for driving and imposing economic costs far out of proportion compared to the price of launching the attack. While many of the companies working with Toll declined to publicly comment on its troubles, recognising that it has been a victim of a crime, privately there is a growing sense of frustration at a lack of honest communication about the severity of the problem. "It is not guaranteed, but if a company pays the ransom then systems usually do come back online," Mr Sharrock said. ", "We apologise for any inconvenience and will communicate to those impacted with further information as soon as we can.". Deliveries stranded across Australia as Toll confirms ransomware attack. It said it had considered the alternative option of rebuilding its entire IT network from scratch, and probably losing significant amounts of research, and decided to pay. "They've never recovered," Mr Phair said. Early Sunday. Typically hackers gain access to systems and observe how the organisation works, before suddenly locking up key systems and documents and demanding large payments for their release. “This is a serious and regrettable situation and we apologise unreservedly to those affected. Nearly three in 10 people cannot detect a phishing attack. The other example looks at the impact of intellectual property theft against a technology manufacturer. We are investigating the root cause to resolve the issue. Toll said it would risk harming its investigations to talk about the source of its attack, but former Federal Police cyber security specialist Nigel Phair, said the attack should be a "massive wake up call" for other companies, which he said have been too complacent on the threat of cyber attacks. "At this time, the ACSC is unaware whether these incidents are indicative of a broader campaign," the ACSC said. ... any potential impact … Officeworks advised online customers that its "logistics partner is currently experiencing difficulties which has delayed and affected the accuracy of our track and trace service. Tue 2 Feb 2016 04.50 EST Last modified on … Optus has recently implemented a work-around to support the restoration of deliveries via an alternate provider," a spokesman said. 12/05/2020. Posting on dark net site for corporate leaks '.onion', the cyber criminals scolded Toll for its security measures after the company's systems were crippled by Mailto ransomware in January. The stolen data may now be published on the ‘dark web’ in line with what is known about the attacker’s previous behaviour, which Toll believes means the data is not readily available on conventional online platforms. Diary of a cyber attack To make talking about the actual toll taken by a cyber attack easier, let’s begin with a real-life example of a day in a company after a successful cyber attack. And, we’re progressively reactivating full services on the MyToll parcels booking and tracking portal," the spokesperson said. Toll has been working with Federal Police since the attack occurred, and the government's Australian Cyber Security Centre said on February 6 it was aware of recent ransomware incidents involving Mailto or Kazakavkovkiz. On Sunday, a Toll spokesperson said the company had needed to take down up to 500 applications that supported its operations across 25 countries. The issue of whether companies should pay ransoms to hackers is just as fraught with moral and strategic disagreement as it is in the realm of human kidnappings. Toll reported a net loss of $113.8 million for the 12 months to March 2019 compared with a profit of $11.2 million a year earlier, according to the company's annual report, which is filed with the Australian Securities and Investments Commission. The spokesperson declined to talk about the financial impact on Toll, or the issue of penalties it had incurred from clients, saying it was too early to be specific about the impact of the event on its business. The devastating ransomware attack, known as "Mailto" or "Kazakavkovkiz", occurred two weeks ago, forcing Toll to take down many of its delivery and tracking systems and leaving it unable to tell customers where their parcels were. In late 2018, ASX-listed property valuer Landmark White had its valuation records stolen and posted on a dark-web forum for 10 days after it failed to respond to tip-offs about the breach during the quiet Christmas holidays. Mike Pompeo said investigators were still "unpacking precisely what [the cyber-attack] is" US Secretary of State Mike Pompeo has blamed Russia for what is being described as the worst-ever cyber espionage attack on the US government. The organisations behind the attacks now act like businesses and want to run good customer service, whereby if you pay up they want it to go smoothly. "In corporate Australia, there seems to be an 'it won't happen to me attitude'. ", "There is currently limited information from this compromise on how the malware is spread laterally across a network.". The threat – unrelated to the attack on Toll in January – involves ransomware called Nefilim. Late last year CISO Lens' Mr Turner wrote in the Financial Review that any executive who authorised the payment of ransomware should, as their next act, tender their resignation for a total failure of leadership. The cyber-security firm that identified the large-scale hacking of US government agencies says it "genuinely impacted" around 50 organisations. Everyone wants meaning in their work – but how do you define it? Freight delivery giant Toll Group is battling to fully restore its services after a crippling cyber attack, which security experts say is the most significant in Australian corporate history, as it faces growing discontent from clients including Telstra, Officeworks and Footlocker. Toll customer data stolen in its second cyber attack of 2020. ", "Toll does not have an IT problem at the moment, it has a business problem.". Ransomware is a growing menace to businesses and public organisations around the world. Inside Retail has reached out to Toll Group for additional information, but hadn’t received a response by the time of publication. The ransomware, Nefilim, was first seen in March 2020 according to information security experts Sentinel Labs, and attacks information systems through remote desktop protocols. Toll Group managing director Thomas Knudsen said the attack was unscrupulous, and that the business is working with the Australian Cyber Security Centre and the Australian Federal Police. Victoria reports 10 new cases including two notified yesterday; ACT closes to non residents from midday; the tourism industry wants an extension of JobKeeper as a result of the latest border closures. The devastating ransomware attack, known as "Mailto" or "Kazakavkovkiz", forced Toll to take down many of its delivery and tracking systems and left … A Telstra spokesman said its main problem from the Toll hack had been the need to switch to manual processes from automated deliveries. Transit passengers in Metro Vancouver are now able to pay their fares with debit or credit at Compass Card vending machines after they were offline for three days due to a ransomware attack. Sean Farrell. The toll of victims compromised by a sophisticated suspected Russian cyber-attack has continued to rise since Dec. 8 when the cybersecurity company … Like Telstra, Optus has had to make new commercial agreements with Toll's rivals and said it was unable to comment, at this stage, on whether it would resume its work with Toll in the same capacity after the hack was resolved. Early last week, Toll confirmed it was the victim of a cyber attack involving ransomware known as ‘Nefilim’ after detecting suspicious activity. Individuals have taken to social media to complain that Toll's customer service line provided minimal information, and made promises about impending deliveries that failed to materialise. Help using this website - Accessibility statement, targeted breach, believed to have come from China, Australian Cyber Security Centre said on February 6, when it was hit by a significant ransomware attack, hit by a ransomware attack at the end of last year, valuation records stolen and posted on a dark-web forum for 10 days, reported a net loss of $113.8 million for the 12 months, Congress overrides Trump veto of defence bill, Britain in 'eye of the storm' with massive surge in cases, Albanese hammers final nail in 'retiree tax' coffin, AFR Magazine’s most memorable moments of 2020, A look back at Australia’s most fabulous parties, This CEO discovered running after rugby rehab, How months in lockdown fuelled sommelier's fight for inclusion, RM Williams online sales double in pandemic shift, Forrest buries sand miner bid to explore on family cattle station. Here are four ways an IT service provider can reduce the impact of a cyber attack in today’s workplace. It’s possible to lay a security foundation to prevent, detect, and remediate cyber attacks. It also uses Toll for its internal courier needs between offices and stores. Labor leader Anthony Albanese has promised his party will not take a policy to change franking credits to the next election. "There is some evidence that Mailto actors may have used phishing and password spray attacks, and then used compromised accounts to send further phishing emails to the user's address book to spread the malware. Logistics provider Toll has suffered its second cyber attack of the year, and shut down its MyToll service last week after detecting suspicious activity in its IT systems. TalkTalk counts costs of cyber-attack Hack in October cost £60m and led to loss of over 100,000 customers. Toll Group is having a tough year, and has confirmed that the “unusual activity” on its servers last week was a cyber attack, which has now led to ransom demands. Hackers who delivered Australian logistics company Toll Group its latest ransomware attack have leaked corporate data on the dark web. The $6.5 billion acquisition of Toll by Japan Post in 2015 has already proven a financial disaster for the Japanese group, which wrote off $4.9 billion on the investment in fiscal 2017. Toll Group has confirmed they suffered a ransomware attack for the second time in four months. ", "I'm sure if you said to Toll a month ago they would have said, 'No we're alright we don't need any support'. As a precautionary measure, Toll has made the decision to shut down a number of systems in response to a suspected cyber security incident. “Once the attackers have compromised the environment via [remote desktop protocols], they then proceed to establish persistence, to locate and exfiltrate additional credentials where possible, and then to deliver the ransomware payloads to their intended targets,” wrote SentinelLabs. Superdry focuses on Chinese market in new collection, Updated: How retailers are helping bushfire-affected Australians, Consumer confidence starts 2020 at four year low, The Reject Shop defends share spike from ASX query, How design thinking can transform retail security from cost to asset, Three security mistakes that will cost you in the long run, How to turn loss prevention into sales and service, JB Hi-Fi partners with cyber-security firm to educate Australian schools, Unlimited access to news,insights and opinions, Independent research reports and forecasts. Companies including Unilever, Adidas, Nike, Telstra, Optus, Footlocker and Officeworks, have been left to fend off disgruntled customers due to indefinite delays for deliveries, and Toll is understood to have been hit by numerous penalty payments due to its failure to fulfil contractual commitments. A client calls to report a situation. “As a precaution, we have written to impacted employees (past and current) to provide them with information on how they can protect themselves,” Toll … Optus similarly sends thousands of parcels every week, including phones, modems and SIM cards. Cyber criminals who attacked Australian logistics and transport provider Toll Group in May have now released a third batch of documents which they … The ACSC later released an advisory notice about Mailto, saying it had published a so-called hash of the ransomware, which is an identifier that can be used by other organisations to scan their systems and get advanced warning if it is anywhere on their network. Customers have become accustomed to next day deliveries as a bare minimum, and expect to be able to see online where their parcels are. Toll said it condemns “in the strongest possible terms” the cyber criminals’ actions and apologises for people affected by the ongoing incident. The ANU hack refers to a targeted breach, believed to have come from China, where the attackers were able to sit in the network undetected for long enough to steal data including bank numbers, tax information, academic records and passport numbers of students and staff going back almost 20 years. But even doing that you don't know if you really got rid of them from your environment and would need to get some forensic people in ... and that is costly," Mr Sharrock said. Recent history showed Toll could be in for a lengthy and expensive recovery period. "From the outset, we’ve prioritised customer-facing and other critical systems. However, Jonathan Sharrock, the managing director of Cyber Citadel, which provides services to clients in the logistics, education and pharmaceuticals sectors, said on some occasions organisations see few alternatives. Aside from the initial disruption, cyber attacks can have longer-term implications for the affected companies and their executives. 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